PayPal

Pay After Delivery

Pay After Delivery

Pay After Delivery (PAD) gives users peace-of-mind when shopping online. With this benefit they're able to try out online orders for two weeks while PayPal covers the cost of purchase and delivery. I worked with the product team to refresh the PAD product experience by addressing Enrollment and Activation. The overarching issue to address was that PayPal didn't clearly communicate what this feature is, how it works, or how it is beneficial to the user—making on-boarding and activating PAD unclear and frustrating for the user.